FAQs

Areas That I Cover

Minimum Booking Terms

Appointments

Payment Policy

Cancellation Policy

When I Will Not Be Able To Treat

What to expect

Massage Medium

Who do I treat


Areas That I Cover


Q. What areas is your service available in?

I am based in Rochester, Kent and I offer treatments from home and a  mobile visiting service within a travel radius of 8 miles of Rochester without charge.

Further distances are possible  but will incur a mileage charge.



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Q. Do You Charge Travel Fees?

£15 Minimum for travel outside of the standard service area of up to 30 minutes



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Minimum Booking Terms


Q. Do you have a Minimum Booking Fee?

I have no minimum-booking fee within the local area, however should there not be any free parking available then parking charges will need to be reimbursed.  Outside of the local area the minimum booking fee will be £45. I will be bringing my own equipment so please let me know if there is not any parking available at your property, as I will have to make other arrangements.



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Appointments


Q. Are Same Day Appointments Available?

I recommend you make your appointment in advance to ensure availability. Occasionally some same day sessions may be available, schedule permitting.



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Payment Policy


Q. What method of payment do you accept?

Unfortunately I am unable to accept credit/debit card or Cheque payments at this time.  I do however accept cash payments.



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Cancellation Policy


Q. What is your Cancellation Policy

A 24 hour notice period is required to cancel any booking without being charged. The full cost of the treatment will be payable if you fail to give adequate notice. 



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When I Will Not Be Able To Treat


Q. Are there anytimes when you will not be able to carry out treatments?

Important Note

Please note that I  will not be able to carry out any treatment should any of the following apply:

  • Broken skin or lesions
  • Intoxication/under the influence of drugs
  • Any inappropriate behaviour
  • Any medical conditions that have not already been mentioned at the time of making the booking.


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What to expect


Q. Do I need to provide anything if I have treatment in my home?

No - you do not need to provide anything. I will bring everything I need with me. All you need to do is to ensure that you have a downstairs room which is large enough to accommodate a massage couch,  a small table and enough space around the equipment for the me to move freely. The room must also be warm enough to be comfortable for you. Usually a lounge will be of the appropriate size to carry out a treatment in.



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Q. What do I do during a massage therapy treatment?

Make yourself comfortable. If I need you to adjust your position, I will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.



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Q. What do I wear during the massage?

For a full body massage, most people undress completely. However, you may choose to keep on your underwear. I will give you privacy to undress, and you will be covered with a towel and blanket at all times except the area being worked on.



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Q. What should I expect at my first in-home massage?

I will set up a massage table, supplies and relaxing music. I will make sure you are comfortable and ask you a series of questions in order to complete a client consultation form which will give Me a better idea of the massage you would like and also checks for contra-indications to massage i.e. any reasons that I should not proceed with or would need to adjust your massage.  We will be discuss what results you are looking for, such as relaxation, pain relief, etc, and I will then design a massage to fit your needs. I will leave the room to wash hands while you undress to your comfort level and lie on the massage table between a fresh set of towels. All areas will be covered except the area being worked on. Private areas are never exposed. You may ask any questions at any time during your massage. If at any time you desire lighter/deeper pressure, more/less focus on any area, or you wish to end the session, please me know. When your massage is over I will leave the room to wash hands while you dress. When you are ready, equipment will be packed. Please allow an additional 30 to 45 minutes for your session for dressing, set-up and packing for home calls.

 

 

 



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Massage Medium


Q. Will the massage oils used make me break-out?

I will use hypoallergenic massage oils or lotions. However, if you have sensitivity or allergy to certain types of oils or lotions please bring it to my attention as I will have an assortment of oils and lotions on hand.



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Q. What Type of Massage oils/lotions do you use?

Your massage will be delivered using sweet almond oil. This oil is suitable for all skin types. It protects, nourishes and moisturises the skin, without making it too greasy. However, if you have a nut allergy, please advise me and arrange for your massage to be delivered using an alternative medium.

If having a Tri-dosha ayurvedic massage the massage will be carried out using Tri-dosha products.



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Who do I treat


Q. Do you treat male clients?

Yes I do treat male clients.  An increasing number of men are becoming more open to using massage as a way to relieve stress, with great results. All treatments are carried out to a professional standard and are purely for the health of the client.

Under no circumstances do I offer any services of a sexual nature.



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